Privacy policy

Effective Date: 03 May 2026

Sunsteels is a supplier and stockist of abrasion-resistant plates and heavy industrial materials including pipes, plates, and sheets.

Information We Collect

We may collect your name, mobile number, company name, location, inquiry details, product requirements, and communication history when you contact us through WhatsApp, website forms, phone calls, email, or business platforms.

How We Use Your Information

We use your information to:

Respond to product inquiries
Send quotations and technical details
Share stock availability, order updates, dispatch details, and payment-related communication
Send promotional or business updates only where permitted
Improve our sales and customer support process

WhatsApp Communication Consent

By contacting Sunsteels on WhatsApp or submitting your mobile number, you agree that we may communicate with you through WhatsApp, including via WhatsApp Business Platform / Cloud API.

We will not spam, mislead, or misuse customer communication. You may opt out anytime by replying STOP on WhatsApp.

Opt-Out / Unsubscribe

You can stop receiving WhatsApp messages from us anytime by replying:

STOP
UNSUBSCRIBE
NO MESSAGE

Once received, we will remove your number from promotional communication lists.

Data Sharing

We do not sell your personal data. We may share limited data only with trusted service providers such as WhatsApp Business Platform, CRM providers, delivery/logistics partners, payment processors, or technology vendors required to serve your inquiry or order.

Businesses using WhatsApp Business Platform may use Meta’s secure hosting or business solution partners for message management.

Data Security

We take reasonable steps to protect your information from unauthorized access, misuse, loss, or disclosure.

Data Retention

We retain customer information only as long as needed for business communication, quotation records, order processing, legal compliance, and customer support.